Refund policy
Last Updated: January 15, 2026
At Dazzlingmen, ensuring your satisfaction with our lighting products is important to us. We accept returns and exchanges under specific conditions: items must be unused, uninstalled, undamaged, and in their original condition. This includes all packaging materials, accessories, manuals, hardware, and included components.
Items showing signs of installation, use, alteration, missing parts, or physical damage are generally ineligible for return unless deemed defective upon inspection. Custom or special-order items cannot be returned unless they arrive damaged, defective, or incorrect.
Requests for returns or exchanges must be made within 30 days of delivery. After this period, we cannot accept returns, refunds, or exchanges. To initiate a return or exchange, please contact our customer service team at info@dazzlingmen.com with your order number and reason for return. Once approved, return instructions will be provided via email. Please ensure the item is securely packaged in its original box to prevent damage during return transit.
All returns must be shipped by mail; we do not accept in-store returns or drop-offs. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. No restocking fees apply. Refunds will be processed to the original payment method used for your purchase, including Mastercard, Visa, American Express, PayPal, JCB, or Discover, within 14 business days of receiving and inspecting the returned item. Please note that all refunds are issued in United States Dollar (USD); if you made your purchase in another currency, your bank may apply conversion rates or fees beyond our control.
A confirmation email will be sent once your refund is processed.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and include clear photos, your order number, and a description of the issue. We will review your request and arrange for an appropriate solution.
Store Information
Store Name: Dazzlingmen
Email: info@dazzlingmen.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time (MT)
Contact Us
Our dedicated support team is ready to assist you with any questions about products, orders, or general inquiries. Reach out to us via email or our website contact form, and we'll respond promptly within two business days.